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Energy bills are one of the things families are most worried about at the moment. But there is help out there, so don’t assume you have to manage alone. And to help keep bills down, we’ve also got some top tips on how to reduce the amount of energy you use.

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Help to pay your energy bills

All households with a domestic electricity connection in Great Britain are automatically eligible for a £400 discount on their energy bills. You don’t have to do anything to claim this – it’ll be paid directly to your supplier from October 2022. You can find out more about the Energy Bills Support Scheme here.

Depending on your circumstances, you may also be eligible for other help, like the Child Winter Heating Allowance or Winter Heating Payment. You can find out more about this help at the Home Energy Scotland website.

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What to do if you’re having problems paying your bills

Tip #1: Talk to your supplier

If you’re having problems paying your bills, don’t bury your head in the sand. Talk to your energy supplier and see what they can do to help. They have to work with you to come up with a payment plan you can afford. You can also ask for:

  • a review of your payments and debt repayments
  • payment breaks or reductions 
  • more time to pay
  • access to hardship funds
  • advice on how to use less energy.

You can find out more about this on the Ofgem website.

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Tip #2: See if you're entitled to help

There are various grants and loans available to help you heat your home, including Low Income Winter Heating Assistance and Child Winter Heating Assistance. You may also be able to get an energy grant from your energy supplier. You can find out more about all these grants and loans on the Citizens Advice Scotland website.

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Tip #3: Get advice from the Money Talk Team

It’s also a good idea to get help from the Money Talk Team, as they’ll be able to help you work out what you’re entitled to. As well as providing online advice on the Money Talk Team website, they can also be reached via their chatbot or by phone on 0800 028 1456. Or you can visit your local Citizens Advice Bureau to talk to someone face to face.

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What if I have a pre-payment meter?

If you have a pre-payment meter (a meter you top up on a ‘pay-as-you-go’ basis) you’re still entitled to all the help outlined above. In addition, you may be able to get temporary credit from your supplier, to tide you over. You can find out more about what to do if you can’t afford to top up your meter on the Citizens Advice Scotland website.

It may be cheaper for your to switch to a standard meter. You can find out how to do this on the Citizens Advice Scotland website.

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How can I save energy at home?

For more energy saving tips, visit the Home Energy Scotland website.

Tip #1: Get a smart meter

One of the best ways to start saving energy is to get a smart meter. This will help you keep track of how much energy you use, so you can cut back on some of the things that are using a lot of energy, and see how well you’re doing. You can find out more about smart meters and book a free installation here.

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Tip #2: Turn things off at the plug socket

Leaving your TV, radio or even your kettle on standby instead of turning it off at the plug can be a real energy waster. That little red light is costing you money!

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Tip #3: Take shorter showers

Cutting just a minute off your shower will save some energy. A fun tip to try is listening to music while you’re in the shower – you have one song before you need to get out! This is one the whole family can try.

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Tip #4: Turn things off when you leave the room

It sounds basic but turning off lights, the TV, and the radio can make a real difference and it only takes a few seconds. Get the whole family on board for the best results!

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Tip #5: Do your dishes in a bowl instead of under a running tap

Using a bowl cuts down on the amount of water you heat up at each wash.

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Tip #6: Turn the heating down just a little bit

You'd be surprised by how much of your energy bill is taken up by heating and hot water costs. Turning the heating down just a little bit (even just one degree if you have a digital thermostat) can make a big difference, and you probably won’t even feel it.

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Tip #7: Wash your clothes at a lower temperature

Heating water for a washing machine can really increase your energy bill. Try washing your clothes at 30 degrees, but don't forget to use the right type of washing powder!

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Tip #8: Only boil the water you need for hot drinks

How many of us fill the whole kettle just to make one cup of tea or coffee? Heating water is a big energy suck, so instead, try only to boil the amount of water you need.

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Tip #9: Use the microwave instead of the oven

If you’re heating something up (like soup, beans or ready meals), a few minutes in the microwave will use less energy than a longer time on the hob or in the oven.

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Tip #10: Wrap your windows

Get plastic lining for your windows for a cheap alternative to double glazing. You can get clear plastic insulation film which covers the whole window and can really make a difference to your heating bill!

It’s easy to install it yourself so there are no hidden costs.

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Tip #11: Draught-proof your house

Try putting down draught excluders at your doors and fill up any gaps you can see around your windows or walls. Even your letterbox can be causing a draught! If you have a fireplace, think about putting in a chimney draught excluder too.

If you and/or the kids are crafty you could make your own draught-excluder for your door – there’s a cute how-to here on the National Trust website, or you could simply stuff an old pair of tights!

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Tip #12: Shop around for deals

One way to save money on your energy bills is to find the cheapest energy supplier for you. While no providers are offering deals below the price cap, depending on the tariff you’re on at the moment, it may still be worth it. There are lots of bill comparison tools available online, make sure you're not paying more than you have to every month. You can find out more about this on the Ofgem website.

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Tip #13: Get funding to make your home more energy efficient

Making your home more efficient can help lower your energy bills, but the upfront cost of improvements like insulation or heating often puts people off. The good news is, Home Energy Scotland can help with that – use their funding finder to see what loans or grants you might be eligible for.

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Tip #14: Switch off those screens

Kids get lots of benefits from going online but sometimes it’s nice to unstick them from their screens and do something together as a family. Plus switching off every now and then will save on electricity as they won’t need to charge their devices so regularly. Here are some tips for persuading them to switch off.

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Getting help during power cuts or if there’s an interruption to your gas, electricity or water supplies

The Priority Services Register (PSR) is a free, UK wide service which provides extra help during power cuts or when there’s an interruption to your electricity, gas or water supply. Anyone who lives with a child under 5 can register for this extra support, but if your children are older there are lots of other reasons you may be eligible too – you can find out more at the PSR Scotland website. Extra support includes things like priority updates during outages, a connection to your local emergency services and emergency supplies of power and water if you need them. Visit the PSR Scotland website to see if you’re eligible and to register.

If you have a power cut and need to know more, you can call PSR Scotland on 105.

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