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Who are the Money Talk Team?

Who are the Money Talk Team?

We all know that being a parent can cost a lot of money. If you’re struggling to make your money last to the end of the week/month or are worried about how you’ll pay your bills, you’re definitely not alone!

That’s why the Citizens Advice Network in Scotland are offering families the opportunity to get a little help from the Money Talk Team. It’s nothing scary, just a little chat with their friendly advisers to see what you might be entitled to, and advice to help you make the most of your money. They’ll check whether you’re getting as much income as you possibly could, and help find ways that you could pay out less each month, like:

  • Ways you might be able to save cash.
  • Cheaper deals on things like gas and electricity.
  • Claiming benefits you might not know you’re entitled to.
  • Grants or exemptions you may be entitled to.

If you have any money worries, or if you are in debt and you want some advice, the Money Talk Team will be able to chat through your options and help you find the best way forward.

The Money Talk Team is funded by the Scottish Government.

Who can call the Money Talk Team?

Anyone. If you have kids aged between 0-16 years old, why not give them a call? You can talk to the team on the phone or set up a meeting to pop in to your local Citizens Advice Bureau for a chat.

There are lots of different grants, benefits and exemptions for parents across Scotland and we want to make sure you are making the most of them. So, no matter whether you have a small or large family, a new family, a single parent family, or are a parent of a child with disabilities – there could be something to help you.

How do I get in touch?

It’s free, easy and confidential to call the Money Talk Team. Just call the freephone number 0800 085 7145 for a chat.

Some common questions

What times are the lines open?

The team are here for you to call Monday to Friday, 8am to 6pm. Call them today on 0800 085 7145

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What happens when I call the Money Talk Team?

In this short film, Money Talk Team advisor Kirsty explains what happens when you call.

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How long does it take?

This depends on the issues you want to discuss, so it’s hard to say how long it will take. An adviser can arrange to call you back to finish your chat if you need them to.

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Do I need to have any bills or bank statements ready for the call?

The more information you have to hand the better. This will help the adviser give you full advice for your circumstances.

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What do I need to know before the call?

It would be useful if you knew what your household income was, including any benefits you are already receiving. You should also know what you are spending in terms of utilities (gas, electricity, mobile phones, broadband etc).

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Will I need to have a credit check?

No – this service is not about checking your credit score, it’s about finding out if you are claiming everything you are entitled to, and if you can save money on things like energy bills.

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What happens if I am owed benefits/grants/entitlements?

Your adviser will help let you know if you're entitled to anything. If you are, they can help you make a claim.

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Do I get to back date any benefits/grants/entitlements I am owed?

There are specific rules about back dated payment of benefit entitlement and limits about how far claims can be back dated. Your adviser will explain what the rules are for your particular circumstances.

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Will benefits be taken away from me?

Your adviser will assess which benefit(s) you’re entitled to based upon the information you provide. Your adviser cannot take any benefits away from you, but will let you know if it appears that you are in receipt of something which does not correspond with the information you provide about your household circumstances.

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Who are the Citizens Advice Network in Scotland?

The Citizens' Advice Network in Scotland provides independent, free and confidential advice to the public. It is made up of Citizens Advice Scotland and the network of Citizens Advice Bureaux (CAB) across Scotland.

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Can the Money Talk Team give me debt advice?

Yes. Your adviser can talk to you about any debts you are worried about. If your adviser identifies that you need more detailed debt advice they can refer you to a specialist debt adviser within the Citizens Advice Bureaux (CAB) service to help you to find a solution.

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Can the Money Talk Team help me with Universal Credit?

Yes, the Money Talk Team are here to help you work out the best way to get the most amount of money for your family.

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What is a Financial Health Check?

Financial Health Check is the old name for a chat with the Money Talk Team. It is the same advice given by the same team in the Citizens Advice Network in Scotland.

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