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Call the Citizens Advice Service on 0800 085 7145 for your free Financial Health Check.

What is a Financial Health Check?

We all know being a parent can cost a lot of money – you might be struggling to make your money last to the end of the week/month or worried about how you’ll pay your bills?

We know what it’s like – that is why the Citizens Advice Bureau network in Scotland are offering families a free Financial Health Check. It’s nothing scary, just a phone call to see what you might be entitled to, and advice to help you make the most of your money. The advisors will check for you whether you’re getting as much income as you possibly could and find ways that you could pay out less each month.

Ways you might be able to save cash:

  • Cheaper deals on things like gas and electricity
  • Claiming benefits you might not know you’re entitled to
  • Grants or exemptions you may be entitled to

If you have any money worries, or if you are in debt and you want some advice, the advisors will be able to talk you through your options and help you find the best way forward.

Who can get a free Financial Health Check?

Anyone. If you have kids aged between 0-16 years old, why not give them a call?

There are lots of different grants, benefits and exemptions for parents across Scotland and we want to make sure you are making the most of them. So, no matter whether you have a small or large family, a new family, a single parent family, or are a parent of a child with disabilities – there could be something to help you.

How do I get one?

It’s really easy to get your free Financial Health Check – call 0800 085 7145.

Common questions about the Financial Health Check

Will I need to have a credit check?

No – this service is not about checking your credit score, it’s about finding out if you are claiming everything you are entitled to, and if you can save money on things like energy bills.

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How long does it take?

This depends on the issues you want to discuss, so it’s hard to give a definitive time. The advisers can arrange to call you back to continue the discussion if you need them to.

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Do I need to have any bills or bank statements ready for the call?

The more information you have at hand the better. This will help the adviser give you complete advice for your circumstances.

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What do I need to know before the call?

It would be useful if you knew what your household income was, including any benefits you are already receiving. You should also know what you are spending in terms of utilities (gas, electricity, mobile phones, broadband etc).

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What happens if I am owed benefits/grants/entitlements?

Your adviser will help identify anything you may be entitled to and, where appropriate, help you to make a claim.

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Do I get to back date any benefits/grants/entitlements I am owed?

There are specific rules about back dated payment of welfare benefit entitlement and limits about how far claims can be back-dated. Your adviser will explain what the rules are for your particular circumstances.

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Will benefits be taken away from me?

Your adviser will assess which benefit(s) you’re entitled to based upon the information you provide. Your adviser cannot take any benefits away from you but will let you know if it appears that you are in receipt of something which does not correspond with the information you provide about your household circumstances.

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Who are the Citizens Advice Service (CAS)?

CAS and the citizens advice network is an independent, impartial, free and confidential provider of holistic advice to the public.

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What times are the lines open?

At the moment they are open Monday to Friday 9am to 5pm, but they are aiming to extend this soon.

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Can CAS give me debt advice?

Yes. If your adviser identifies that you need debt advice they can refer you to a specialist debt adviser.

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Last updated: 8 Jan, 2019