How your box will be delivered
Your Baby Box will be delivered to the address that you put on your registration card. You will get a text, email or letter (whatever you have told us you prefer) the week before your box will be dispatched. The carrier will then be in touch with your tracking details and an estimated time slot for delivery.
Common delivery questions
Who do I speak to about delivery of the box if I need to change it?
What if the box gets damaged in transit – do I get a replacement?
What if my baby comes early or late – will the delivery date of the box change?
No, the delivery of the box is linked to your due date. Your Baby Box will be delivered at least 4 weeks before your due date.
How do I cancel delivery of the box?
What if something happens to my baby during my pregnancy?
The box can be cancelled by contacting 0800 030 8003, option 1. The call can be made either by you or your family or a nominated health professional. If the box has already been delivered arrangements can be made, with your family or through a nominated health professional, to organise an appropriate time to pick the box up from your home.
If you wish to keep the box, there is no need to notify us.