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How to get your

Baby Box

Sign up for your Baby Box

It’s really easy to sign up for your Baby Box. When you’re about 20-24 weeks pregnant, your midwife will fill in a Baby Box registration card with you at your regular antenatal appointment. Your midwife will send this card away to register you for your Baby Box, so you won’t need to do anything else.

The Baby Box will arrive at least 4 weeks before your baby’s due date.

Baby Box Home

How your box will be delivered

Your Baby Box will be delivered to the address that you put on your registration card. You will get a text, email or letter (whatever you have told us you prefer) the week before your box will be dispatched. The carrier will then be in touch with your tracking details and an estimated time slot for delivery.

Common delivery questions

Who do I speak to about delivery of the box if I need to change it?

You should contact scotlandsbabybox@theapsgroup.com or phone 0800 030 8003 quoting the registration number on the leaflet you were given at your 20-24 week midwife appointment.

What if the box gets damaged in transit – do I get a replacement?

Yes – please contact scotlandsbabybox@theapsgroup.com or phone 0800 030 8003 quoting the registration number on the leaflet you were given at your 20-24 week midwife appointment.

What if my baby comes early or late – will the delivery date of the box change?

No, the delivery of the box is linked to your due date. Your Baby Box will be delivered at least 4 weeks before your due date.

How do I cancel delivery of the box?

You need to contact scotlandsbabybox@theapsgroup.com or phone 0800 030 8003 quoting the registration number on the leaflet you were given at your 20-24 week midwife appointment.

What if something happens to my baby during my pregnancy?

The box can be cancelled by contacting 0800 030 8003, option 1. The call can be made either by you or your family or a nominated health professional. If the box has already been delivered arrangements can be made, with your family or through a nominated health professional, to organise an appropriate time to pick the box up from your home.

If you wish to keep the box, there is no need to notify us.

Contact Baby Box

For all enquiries about the delivery of your box please phone 0800 030 8003 or email scotlandsbabybox@theapsgroup.com quoting the registration number from the card given to you when you registered for your Baby Box.

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